S55/54 Maintain MEP File – REMO (ISO)

Purposes:

This screen allows the MIMS user to initiate the process of registering a file with another jurisdiction

Prerequisites:

1. MIMS user must have applicable security authorization to access this screen.

The following groups have access to this screen:

· Call Center Agents

· Collections Agents

· Compliance Agents

· MIMS (Automated Process)

· MEP Senior Managements

· Registration Agents

· ISO Agents

· ISO Support Agents

· Special Investigation Unit Agents

· Supervisors/Team Leads

· System Administrators

· All MIMS Users will have view access.

2. ISO (In or Out) is not considered active on a file until the status is “Accepted’.

3. Registration/Supervisors/Team Leads/Systems Administrators can update or create ISO information when the file status is incomplete and set ISO In status on Incomplete files to Inactive.

4. On Active files, all authorized MIMS users can set the “Initiated” status on ISO Out’s.

5. Only MIMS users with ISO access can set the status to any value other than “Initiated”, such as “In-progress”, “Pending”, “Accepted”, “Inactive”, “Abandoned” and “Rejected”.

Helpful Hints:

· ISO In – Debtor IN Alberta

· ISO Out – Debtor OUTSIDE of Alberta

· If file status is closed, ISO information cannot be updated or created.

· L55 (Affidavit of Arrears without subrogation), L56 (Affidavit of Arrears with Subrogation) & L90 Remo Affidavit Cover Letter) are manually generated through on demand letter generation.

Navigation

Maintain MEP File è REMO/ISO

Procedure:

ISO OUT

Initiate

1. Select Jurisdiction from ‘To REMO Jurisdiction’ drop down list.

2. Enter an ISO Reference Number.

3. From the Status drop down box, select Initiated.

4. Enter a Payment reference number.

5. Click Save

6. An ISO Out record will be created.

Update

In Progress – MIMS will monitor for activity for 6 weeks (42 days) – Work task will be sent to ISO

support for decision on file when monitor expires

Pending – Mims will monitor for activity for 3 months (90 days) – Work task will be sent to ISO support for decision on file when monitor expires.

L54 Creditor Notification of ISO Out

Accepted – MIMS will set the effective date to the date of entry. Compliance level code will be set to zero and monitoring of the file set to manual.

Abandoned – The ISO process can be abandoned at any stage and a reason is mandatory.

A work task is sent to the LOC for review of the file.

Rejected – The other jurisdiction has rejected Alberta’s ISO package. A reason is mandatory. A work task is sent to the LOC for review of the file.

Inactive – The expiry date will be set to the date of entry. Debtors’ address and phone will have expiry date set to date of entry. A work task is sent to the LOC for review of the file.

ISO IN

Initiate

1. Select Jurisdiction from ‘From REMO Jurisdiction’ drop down list.

2. Select a party from drop down list.

3. Enter an ISO Reference Number.

4. From the Status drop down box select ‘Accepted’

5. Enter a Payment reference number if required, this is optional.

6. Click Save

7. An ISO IN record will be created.

· The effective date will be set as the date the ISO IN was created.

· The Creditor’s mailing address and telephone numbers will be updated to the ISO Jurisdiction selected as c/o address.

· A high priority work task to Finance to obtain Direct Deposit Information to the ISO Jurisdiction will be initiated.

Inactivate

1. Select ‘Inactive’ from the drop down list.

2. Click Save.

· The system will set the ISO expiry date will be the date of the entry.

· The ISO In parties address and telephone number will be set with the expired date.

· A work task will be generated to Finance to remove the Direct Deposit.

Screen Label	Description/Instructions
File Number	The file number selected on the previous panel appears. If this is not the file you require, enter a specific MEP File Number and click the ‘Get’ button.
	To view another file, enter a MEP File Number and click the GET button. Then select the tab for the applicable information to be viewed or updated.
File Status	Displays file status of either: Active, Closed or Incomplete.
Primary Creditor	This is the creditor, who is named as the original creditor with MEP at the time of registration. Displays formatted name with the party number in brackets
Debtor	The debtor is the party directed to make payments to a creditor by a court order or agreement. Displays formatted name with the party number in brackets.
	Icon to identify if party exists on multiple files. If any parties on the file are related to more than one file then the “Multi File” icon is displayed
Alerts	“More Alerts” hyperlink can be selected to view currently active alerts.
Compliance Level	The Collection Progression defines the compliance level on every file from 0-7. MIMS automatically assigns these, but it is possible to manually manipulate levels on Screen S84 Change Compliance.
Provisional File	These are uniquely numbered files created to track and manage transmission of Provisional Orders, which are granted in one Jurisdiction that must be confirmed in another Jurisdiction.
ISO File History (Formerly REMO History)
Direction	Display In or Out.
Party	The party name and number are displayed.
ISO Jurisdiction (Formerly REMO)	Display a maintenance program outside of Alberta with whom Alberta has a reciprocal agreement.
ISO Ref Number (Formerly REMO Ref Number)	This is the file number used in the reciprocating jurisdiction.
Effective Period	Displays the effective to and end dates assigned to the ISO record. If no end date was assigned, the end date will display with the current date. Displays dates in YYYY-MM-DD format, where Y = Year, M = Month and D = Day.
Status	Displays the current status of ISO Out records. Displays the status for ISO In records as follows: ’Initiated’ when both the effective and expiry date are null. ’Active’ when the effective date has a value and the expiry date is null. ’Inactive’ when both the effective and expiry dates have a value.
Maintain ISO Out (Formerly REMO Out)	ISO Out cannot be initiated if the Debtor Address is Bad, there is no current address or a non-Alberta address is not available. ISO Out can only be initiated if at least one creditor or the primary creditor is in Alberta. If the current status of the ISO Out is “Initiated” or “In-Progress” then all ISO Out information is updateable except the “To ISO Jurisdiction” field. If the current status of the ISO Out is “Pending” or “Accepted” then only the status, reason and payment reference number are updateable. If the current status of the ISO Out is “Rejected”, “Abandoned” or “Inactive” then the ISO information is not updateable. The Save button will be disabled.
To ISO Jurisdiction (Formerly To REMO Jurisdiction)	Select from drop down list. This field is mandatory.
Comments	Enter a comment up to 256 characters in length.
ISO Reference Nbr. (Formerly REMO Reference Nbr)	Enter the ISO Reference Number. Field length is 50 characters. This field is mandatory only if the status of the new ISO Out entry is “Accepted”.
Status	Select the status from the drop down box. Values include Accepted, Inactive
Reason	If required enter a reason. (any relevant information as to the relocation) Field length is 256 characters. If status is “rejected” or “abandoned” then this field is mandatory before the information can be saved.
Payment Reference Nbr	Enter the Payment Reference Number
	Click the “SAVE” button to create or update the ISO record information and generate any require work tasks or workflows.
	This will clear the ISO OUT screen and is ready for a new entry.
Maintain ISO In (Formerly Maintain REMO In)	ISO In is not allowed if there is an ISO Out currently ACTIVE on the file The SAVE button will be disabled. Multiple ISO In records may be set for as many creditor roles as there are related to the file, but only one per creditor. If the current status of the ISO In is “Accepted” then only the status and payment reference number are updateable. If the status of the ISO In is changed to “Inactive” then none of the ISO In information is updateable and the ISO records are no longer linkable. The file will remain active without any REMO standing The SAVE button will be disabled.
From ISO Jurisdiction (Formerly From REMO Jurisdiction)	Select from drop down list. This field is mandatory.
Party Number	Select one of the Primary Creditor or Creditor parties related the file. This field is mandatory.
ISO Reference Nbr. (Formerly REMO Reference Nbr)	Enter the ISO Reference Number. Field length is 50 characters. This field is mandatory.
Status	Select the status from the drop down box. Selection list values are “Accepted” for new ISO In records and “Inactive” for existing ISO In records. The status value is not saved on an ISO In record. This value is only used to control the effective and expiry dates. When “accepted” is selected and saved, the effective date of the ISO In record is saved as the system date. When “inactive” is selected and saved, the expiry date of the ISO In record is saved as the system date. This field is mandatory when file is active.
Payment Reference Nbr	Enter the Payment Reference Number. This number is optional. (This number would be used in the case of two separate file numbers applied to the same MEP file. The jurisdiction in question separates the file between the working of the file and financial payouts.
	Click the “SAVE” button to create or update the ISO record information and generate any require work tasks or workflows.
	This will clear the ISO OUT screen and it is then ready for a new entry.

Possible Error Messages/System Warnings:

ID	Error Message Description	Action
301	ISO Out cannot be set when the Debtor’s Province is Alberta.	Confirm the Province Of the Debtor
302	ISO Out is not valid on a file when all Creditors live outside Alberta.	Confirm the Province of the Creditor
303	ISO Out cannot be set on this file, as ISO In is currently active.	Confirm the ISO IN file
304	ISO ^ cannot be set on this file as ISO Out is currently active. ^ = Any Value	Confirm the ISO Out file
305	ISO In is already active for the party.	Confirm the ISO IN
306	Reason is mandatory when the status is Rejected	Enter reason
306	Reason is mandatory when the status is Abandoned	Enter reason
307	ISO Status cannot be set on Incomplete files.	Confirm the status of the file
308	ISO Out cannot be initiated because the Debtor Province/State could not be determined.	Confirm the Province/State of the Debtor
312	ISO ^ Jurisdiction is mandatory. ^ = Any value	Enter ISO jurisdiction
313	ISO Reference Number is mandatory.	Enter ISO Reference Number
319	ISO Payment Reference Number can only contain digits.	Confirm Payment Reference Number using only digits
325	ISO Out cannot proceed beyond ‘Initiated’ on Incomplete files.	Confirm status of file
326	ISO In Status cannot be set on Incomplete files.	Confirm status of file
576	ISO In is not active or debtor lives in Alberta.	Confirm location of debtor
657	ISO Out cannot be initiated because the Creditors Province/State could not be determined	Confirm the Province/State of Creditor

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